Frequently Asked Questions
You can find the most recent product driver in the Drivers category on rapoo india or else you can search by model name and proceed with the download.
Your Rapoo product is protected against manufacturing defects under the conditions specified in this warranty. This coverage extends for a period of 3 years for Commercial products, 2 years for Gaming Products, and 1 year for Headsets from the date of the original purchase.
The serial number can typically be found on the back of every product.
- Ensure that other operational wireless devices are positioned away from both the receiver and the mouse.
- Use a dry cloth to clean the sensor located on the bottom of the mouse.
- Experiment with using the mouse on an alternative surface.
- Kindly utilize a mouse pad for improved performance.
- Test the mouse on a white paper to determine if the specific surface you're using is causing the issue.
Rapoo products are equipped with a power-saving feature designed to extend battery life. It is not necessary to manually power off the mouse or keyboard after each use. When the product remains idle or there is no signal from the USB receiver, it will enter sleep mode automatically to conserve battery power. At the end of your workday, it is advisable to utilize the On/Off power button to further enhance battery life optimization.
Disconnect the USB receiver from the laptop/PC. After reinserting the USB receiver, wait for 30 seconds, then power off the mouse and turn it back on while holding down the left key.
We have a network of over 111 service centers across India. You can easily find this information in the "Service Center" section for your convenience.